Privacy policy

This Privacy Policy explains how aquatechshop (“we,” “us,” or “our”) collects, uses, protects, and shares information when you visit our website, place an order, contact customer support, request product assistance, or use our online services.

1) Information We Collect From Customers

We may collect information that you provide directly, including:

  • Name, email address, and phone number
  • Billing address and shipping address
  • Order details, product selections, checkout notes, and delivery instructions
  • Customer support messages, return requests, warranty questions, and product inquiries
  • Product, equipment, water-system, installation, or compatibility details you choose to provide
  • Account information if you create an online account

2) Information Collected Automatically

When you browse our website, we may collect certain technical information, such as:

  • IP address, browser type, device type, operating system, and timestamps
  • Pages viewed, links clicked, referral sources, and general website activity
  • Approximate location based on IP address
  • Cookies and similar technologies used for cart functions, checkout, analytics, security, fraud prevention, and website performance

3) Payment Information

Payments are processed through secure third-party payment providers. aquatechshop does not store full credit card or debit card numbers on our website systems.

4) How We Use Information

We use collected information to:

  • Process orders and complete fulfillment
  • Send order confirmations, receipts, and tracking updates
  • Respond to product questions, support requests, returns, and order issues
  • Review product compatibility or equipment details when provided
  • Detect and prevent fraud, unauthorized activity, and website abuse
  • Improve website performance, checkout flow, product pages, and customer experience
  • Maintain records for business, tax, accounting, legal, and dispute-resolution purposes
  • Send promotional emails only if you choose to receive them

You may unsubscribe from promotional emails at any time.

5) How Information May Be Shared

We may share limited information with trusted service providers that help us operate our business, including:

  • Payment processors
  • Shipping carriers, freight providers, and fulfillment partners
  • Website hosting, analytics, email, SMS, and customer support providers
  • Professional advisors, including legal, tax, accounting, and insurance providers
  • Government or legal authorities when required by law
  • Successor parties if aquatechshop is sold, merged, transferred, or reorganized

We do not sell personal information for money. Some analytics or advertising tools may be considered “sharing” under certain privacy laws. You may contact us for available privacy choices.

6) Cookies and Tracking Tools

Cookies help our website remember cart activity, support checkout, improve site security, and measure performance. You can manage cookies through your browser settings. Some website features may not work correctly if cookies are disabled.

7) Your Privacy Choices

You may contact us to request:

  • Access to personal information we maintain about you
  • Correction of inaccurate personal information
  • Deletion of eligible personal information
  • Help unsubscribing from marketing messages
  • Information about cookies or data-sharing choices

We may verify your identity before completing certain privacy requests.

8) Security and Retention

We use reasonable safeguards to help protect personal information. We keep information only as long as needed for order fulfillment, customer support, accounting, fraud prevention, legal compliance, warranty-related matters, and dispute resolution.

9) Children’s Privacy

Our website is not intended for children under 13. We do not knowingly collect personal information from children.

10) Contact

aquatechshop
1465 Field Park Cir., Blvd. 200, Marietta, GA 30066
Phone: (470) 222-2687
Email: support@aquatechshop.us