Shipping policy

This Shipping Policy explains how aquatechshop handles order processing, shipping estimates, tracking, delivery restrictions, freight shipments, and shipment-related concerns.

1) Shipping Coverage

We ship to U.S. addresses. Some products may be limited by carrier rules, product size, product weight, water-system handling requirements, equipment restrictions, supplier availability, or destination access.

2) Processing Time

Most in-stock orders are prepared within 1–3 business days, Monday through Friday, excluding holidays.

Orders may take longer if they require payment verification, inventory confirmation, supplier coordination, special handling, freight scheduling, or fraud review. If a delay occurs, we will contact you using the information provided at checkout.

3) Estimated Delivery Times

After dispatch, estimated delivery times are generally:

  • Standard shipping: 3–7 business days
  • Expedited shipping: 2–5 business days, when available
  • Oversized, supplier-direct, or freight shipments: timing varies by carrier, supplier, destination, and delivery scheduling

Delivery estimates are not guarantees. Weather, holidays, high-volume periods, carrier delays, incorrect addresses, supplier delays, and freight scheduling may affect delivery timing.

4) Tracking Information

Tracking details are emailed once a shipping label or freight booking is created. Carrier scans may take up to 48 hours to appear after the package is received by the carrier.

5) Split Shipments

Orders with multiple products may ship separately. If this happens, you may receive more than one tracking number.

6) Freight, Oversized, or Special-Handling Items

Certain water, filtration, pump, equipment, or larger supply items may require freight/LTL delivery or special handling. These shipments may involve:

  • Delivery appointment scheduling
  • Adult signature upon delivery
  • Curbside delivery unless otherwise stated
  • Liftgate service if required or selected
  • Inspection before signing the delivery receipt

If visible damage exists, note it on the delivery receipt and take photos immediately before disposing of any packaging.

7) Address Accuracy

Customers are responsible for entering a complete and accurate shipping address. If an order is delayed, returned, or undeliverable because of an incorrect or incomplete address, reshipping fees may apply.

8) Damaged, Missing, or Delayed Orders

If your order arrives damaged, is missing, or is significantly delayed, contact support@aquatechshop.us within 7 days of delivery or the expected delivery date.

For freight or oversized deliveries, visible damage should be reported within 48 hours whenever possible.

Please include:

  • Order number
  • Tracking number
  • Photos of packaging and product damage, if applicable
  • A short explanation of the issue

Shipping Support
aquatechshop
1465 Field Park Cir., Blvd. 200, Marietta, GA 30066
Phone: (470) 222-2687
Email: support@aquatechshop.us